FAQs

Frequently Asked Questions

We have answers to the many Questions you may have

Can I buy the product?

For Rentals….No, you can only rent from Crawfords Electrical Repairs who retain ownership of the product at all times. Being part of the Crawfords Appliances provides many benefits over buying like free repairs & service, the ability to upgrade and low weekly payments without incurring any interest charges or late fees and penalties.

Why should I rent rather than buy?

Simply put, choice, convenience, peace of mind and great service from people who genuinely care. Rental provides many benefits over buying. It’s like becoming a member of a special club with exclusive benefits.

Household goods are expensive, costly to repair and technology is always changing so you end up being stuck with your purchase long after the latest model has been launched. Renting gives you access to a wide range of products quickly and affordably without having to dip into your savings for these high-ticket items or worse, sign up for expensive, long-term credit agreements with crazy APRs, nasty fees and penalties. We’re committed to being transparent about our pricing, so you’ll always know the costs upfront.  With a single weekly payment, keeping track of things and managing the household budget is always easy.

Renting from us is fast and stress-free – simply choose the product you’d like, apply through our website and let us deliver it to you at a time that suits you best. Delivery can be as soon as the next day for most of our products.

Renting allows you to get the latest products at an affordable price with the option to upgrade to the latest technology and designs meaning you’re never stuck with old technology. We also understand that life can be unpredictable so if your circumstances change and you need to cut back on your weekly outgoings, we’ll help you do that too.

It’s a fact of life that household products breakdown and repair costs and extended warranties are very expensive. With Crawfords Rentals there are no expensive repair or service bills. If your product breaks down you can book a service call 24/7, we’ll call out to your home, repair the product and even leave you a loan item if we have to take it away. Give expensive repair bills the boot, our hassle-free service gives you total peace of mind.

If I place my order today how long can I expect to wait before it is delivered?

For most of our products delivery is arranged within 24 hours if ordered by 1pm. We’ll process your application super fast and you’ll receive a decision directly. Once your initial deposit payment has been processed you can then select your preferred day for delivery and the great news is most of our products can be delivered within a just few days. We will always keep you informed.

How long is it before I know if my application has been successful?

You’ll know within a few seconds of making your application online as we’ll give you an immediate answer online or on recipt of your deposit once processed.

You have a great range of products to choose from, how do I know what product is right for me?

We want you to be totally satisfied with your choice so it’s really important to us that you choose a product that is right for your needs. For each product we have provided details of the main features and benefits plus there’s a more detailed list of specifications, a selection of photographs and of course the weekly rental price.

Crawfords are able to discuss our appliances which may give you a better insight into our wide range of appliance rentals.

What days of the week do you deliver?

We deliver Monday to Saturday and as long as you order by 1pm most of our products can be delivered the next day. You can also select your preferred day for us to deliver.

Crawfords are able to discuss your free delivery which may give you a better insight into our wide range of appliance rental deliveries.

How can I contact you?

You can choose how you contact us. Our friendly Crawfords customer service team is on hand to help you with any query, no matter how big or small it is. Whether you need assistance with an application, want to request a service appointment or something else entirely, there are several ways you can get in touch with us.

By Phone

You can call us on Mobile: 07557 883734. Our lines are open from 09.00 to 20.00 Monday to Friday and 09.00 to 17.00 on Saturday.

By Email

You can email our friendly customer service team at info (at)crawfordselectricalrepairs.co.uk

By Contact Form

You can also use the contact form below to get in touch with us.

Contact Us

How do I pay?

We’ll take your first rental payment by arranged payment while we process your easy online application. Thereafter your weekly rental payment is paid by direct debit or digital payment process which is the best and most convenient method of payment. For your peace of mind and security, we can set up your direct debit instruction online and send you a copy of the mandate while you complete the process. It couldn’t be easier.

Do you charge any late fees or penalties?

Absolutely not. There are no fees or penalties whatsoever and all we ask you to do is stick to your minimum agreement and keep up to date with your payments as we think that’s fair. If payments are stopped or agreements are not met without arrangement we have the rights to reclaim our possession dueing rentals or purchased agreements. We are fair to all our customers which has given us such great feedback over the years.

How long do I have to rent the product?

We ask you to sign up for a minimum of 12-18 months. During this period, you will have access to all of the benefits like free delivery, free service and repairs, opportunity to upgrade your rented product to the latest technology and rent additional products. Upgrades and additional products are also delivered free so another great benefit of being a Crawfords Appliances member.

Can I rent more than one product?

Yes, and for information contact our friendly customer service team on 07557 883734

What are the benefits of renting with Crawfords Appliances?

  • Low initial and weekly payments
  • Free service and repairs
  • Free delivery and installation by our experts
  • Keep up to date with technology easily
  • Flexible if your circumstances change
  • Top notch service from people with a passion for delighting customers

When can I upgrade to keep up with technology?

You can typically upgrade once you have been a customer of Crawfords Appliances for 12 months. Requesting an upgrade is simple. Send us your details and the upgrade details you require.

I wish to return the goods; how do I go about this?

Contact our friendly customer service team on 07557 883734

What do I do if I have a complaint about the service?

Our aim is to get it right, first time, every time. If we make a mistake, we will put it right straight away.

If you have a complaint please contact our friendly customer service team on 07557 883734 who will resolve your issue as quickly as possible.

Experiencing financial difficulties?

Please contact our approachable customer service team on 07557 883734 as soon as possible if you are experiencing financial difficulties so that we can discuss how we can help you. Your enquiry will always be managed confidentially and our trained team will work with you to find the solution that is best for you. For further information please see our Financial Difficulty page.

Do you deliver to my postcode?

We currently serve the majority of postcodes in Somerset, Bristol (plus surrounding areas) and the South West. Crawfords Appliances are planning on opening up new areas regularly. We’ll keep you informed about when we will be in a position to serve your area IF YOU CONTACT US.

Delivery is Free!

Delivery and installation is absolutely free on all our products.

Some of our competitors offer free delivery but add an administration charge which is hidden in the small print, which we think is sneaky.

Do I have to be at home to sign for the delivery?

Yes, you do. As the appliance renter we will need to complete the installation and demonstration with you and have you sign the driver’s delivery paperwork. This is to confirm receipt of the goods and ensure that you are completely happy with the installation service and how your installation was conducted.

What happens if the product I’ve ordered doesn’t fit?

Before you select your new appliance, we want to help you make sure that you have the correct measurements of the spaces in the rooms around your home.

All of the product dimensions can be found in the further information section for each product on our website. When ordering your chosen item, we would kindly ask that you check the dimensions of the product and compare these with the access to your property and door openings.

In addition to the product dimensions it would also be helpful for you to measure space in the area around where you plan to position your new product. So for example, appliance doors can open wide enough for you to use your new item.

DAEWOO Appliances

All DAEWOO electrical appliances repaired


At Crawfords Electricals we offer an excellent out-of-warranty repair service for a whole range of appliance brands. Our engineers have been working with these brands for years – from initial training through to solving and repairing of such appliances on a daily basis.

If your appliance needs repairing then you’ve come to the right place. Crawfords Electricals offer a professional and swift service from recieivng your call to solving your appliance problem. We may not be able to make it on the same day but our engineers will be with you as soon as convenient.

Crawfords Electricals have many white good appliances for affordable rentals. Kitchen Appliances, Cookers, Fridge Freezers and more, there’s very few appliances we don’t have for rent, short term or long term options.

APPLIANCE REPAIRS


Our Engineers at Crawfords Electrical Repairs have years of experience and training to guarantee happy customers.

QUALITY ASSURANCE


Our Repairs and Appliances are Quality Guaranteed.

GUARANTEED SOLUTIONS


Our engineers won't leave with no appliance options if for any reason your appliance is not repaired.

URGENT REPAIRS


At Crawfords Electrical Repairs we understand how important it is to you at home or your business when an appliance breaks down and needs repairing.

EXPERIENCED ENGINEERS


With years of experience and knowledge we exceed expectations, our amazing reviews on Checkatrade tell the story.

5 STARS SERVICE


We always aim to please and exceed customers expectations with our appliance repairs and quality goods.

FREE QUOTES

Competitive Prices

0 - 60 MIN

£Call Today

Appliance Repairs assessment call-out and labour

60 + MIN

£Call Today

Appliance Repairs assessment call-out and labour

EMERGENCY

£Call Today

Appliance Repairs assessment call-out and labour

WEEKENDS

£Call Today

Appliance Repairs assessment call-out and labour

We offer free competitive quotes on all appliance repairs and appliance rentals. Our Brands include household names:

AEG, Baumatic, BEKO, BOSCH, britannia, CANNON, caple, cata, currys, DAEWOO, DeLonghi, Falcon, Hoover, Hotpoint, IKEA, John Lewis, LG, Miele, NEFF, RANGEmaster, SAMSUNG, SIEMENS, smeg, Whirlpool, ZANUSSI

  • Highly qualified local engineers
  • Fast response times
  • Simple Low-cost Repair Solution
  • All work guaranteed
  • DAEWOO Faults
  • Electrical Faults
  • DAEWOO Branded products
  • No Hidden Costs
  • DAEWOO Dishwashers
  • DAEWOO Fridge Freezers
  • DAEWOO Washing Machines
  • DAEWOO Appliances in/out of Warranty